Home → A&S BMW Motorcycles and Powersports Shopping FAQ → Returns → Return / Exchange Procedure
A&S is proud to offer a "no hassle" return/exchange policy as part of our goal of 100% customer satisfaction. There are however a few rules that need to be followed:
All eligible (see HERE for list of products that can not be returned for refund) products that are un-used, un-damaged, and as new may be returned for a full refund of the product's purchase price (not including shipping).
Product must be returned with all original packaging, instructions, accessories, etc. to receive a complete refund or exchange.
To Return:
When returning product, you must include a copy of your invoice with a note as to the reason for the return, as well as if you require a refund or a replacement/exchange.
Due to the increased processing time on returns that do not include a copy of the invoice and notes as to the reason for the return and if you want an exchange or refund, RETURNS WITHOUT A COPY OF YOUR INVOICE WITH NOTES AS TO WHAT NEEDS TO BE DONE WITH THE RETURN (EXCHANGE or REFUND) WILL BE SUBJECT TO A 15% PROCESSING FEE.
All returns must be shipped to the following address:
A&S BMW Motorcycles and Powersports
ATTN: Returns - Invoice #: XXXXX
1125 Orlando Ave.
Roseville CA 95661
You must include the Attention Returns as well as include the invoice number / ticket number from the invoice that came with your product shipment on the address label as well as write it on the top and sides of the box you are returning the product in.
Returns that are not properly addressed and labeled risk being subjected to excessive delays in return/exchange processing.
We recommend shipping via a reputable shipping company that can provide tracking information and insurance. The customer is responsible for the products until they are received by A&S, so we recommend you have adequate insurance on your shipment to cover the cost of the products if they are lost or damaged in transit.
Please note that returns may take 7-9 days to process once we receive your return.