Home → A&S BMW Motorcycles and Powersports Shopping FAQ → Returns → What Products Can Be Returned or Exchanged?

1.1. What Products Can Be Returned or Exchanged?

A&S is proud to offer a "no hassle" return/exchange policy as part of our goal of 100% customer satisfaction. There are however a few rules that need to be followed:

Defective Product or Wrong Product Shipped:

If the product you receive is broken, or is not the product you ordered A&S will accept it for an exchange as well as pay the return shipping to get the product back to us, and then get the correct or functioning product back to you.

Product no longer wanted:

If after 30 days of receipt of the products you buy from A&S you are not totally happy with your purchase you can send the product (in unused, like new condition) back to A&S for a full refund of the product’s purchase price or an exchange with the following exceptions:

Products that can only be exchanged for exact replacement:

Electronic equipment or products - This is due to safety issues
Hazardous materials (Oil, chemicals, etc.)
Gift Certificates
Media of any type (printed books and manuals, microfiche/microfilm, videotapes, CD's, DVD's, software, and other electronic media) - This is due to copyright issues
Helmets- Because of the important safety considerations with helmets, helmets can only be exchanged for an exact replacement and only if there is a manufacturer defect. Returns on helmets will not be accepted for size/fit/comfort reasons. Please be sure of your exact size and comfort considerations before ordering any helmet.

Products that are older than 30 days, or exhibit obvious signs of excessive use or abuse will not be accepted for refund or exchange.

To process your return or exchange request, please follow the return procedure HERE.

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